Return and Refund Policy
At Mihika Jewels, we take pride in offering high-quality 925 silver jewelry and strive to ensure that our customers are satisfied with their purchases. However, if you are not completely satisfied with your order, we are here to help.
1. Eligibility for Returns
To be eligible for a return, please ensure that the following conditions are met:
- The item must be unused, unworn, and in its original condition.
- The item must be returned with all original packaging (including any jewelry boxes, pouches, and certificates, if applicable).
- Returns must be requested and shipped back within 7 days from the date of delivery.
- Items that are damaged, altered, or show signs of wear are not eligible for return.
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Custom-made or personalized items (such as engraved jewelry) are not eligible for return unless there is a defect or error in the product.
2. How to Initiate a Return
If you wish to return a product, please follow these steps:
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Contact us at info@mihikajewels.in within 5 days of receiving your order, providing your order number and details of the product you wish to return.
- Our customer service team will review your request and provide you with the necessary instructions for returning the item.
- Please ensure that the product is securely packed to avoid damage during transit.
3. Return Shipping
- The cost of return shipping will be borne by the customer unless the return is due to a defect or incorrect product sent by us.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- All returns must be sent to the address provided in the return instructions sent by our team.
4. Refund Process
Once we receive your return, we will:
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Inspect the item to ensure it meets the eligibility criteria outlined above.
- If approved, we will process your refund within 7-10 business days. The refund will be issued to your original method of payment.
- You will receive a notification via email once the refund has been processed.
5. Non-Refundable Items
Please note that the following items are non-refundable:
- Custom-made or personalized jewelry.
- Gift cards or store credits.
- Shipping charges (both for the original order and return shipping).
6. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order for the desired item.
7. Damaged or Defective Items
In the rare event that you receive a damaged or defective product, please contact us immediately at mihikajewels925@gmail.com with photos of the item and a description of the issue. We will either replace the item or offer a full refund, depending on the situation.
8. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account or payment method again.
- Contact your credit card company or bank as there may be some processing time before the refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@mihikajewels.in.
9. Contact Information
For any questions or concerns regarding returns or refunds, feel free to reach out to us:
Mihika Jewels
Email: mihikajewels925@gmail.com
Phone: +91 7489321172
